Frequently Asked Questions
Everything you need to know about KIMCH & Inner Dreamer fashion.
What is the standard shipping timeframe?
We typically process orders within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-15 business days depending on your location.
How do I determine my correct size?
Our garments are designed with a contemporary fit. Please refer to our detailed Size Guide available on each product page for specific measurements in both inches and centimeters.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
At KIMCH & Inner Dreamer, we prioritize ethical production. We use high-quality organic cotton and recycled blends wherever possible to ensure a premium feel with a lower environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of purchase by contacting our support team via live chat.